RESOURCES

Support Basics

Our Client Services Representatives have 15 years of experience with the company on average and we are happy to help! We are available for support during regular business hours, Monday thru Friday by telephone and email.

 

Clients on a Support Plan

Those with a support plan pay only the monthly fee for this service and there are no time restrictions.
 

DOI & NPS

DOI and NPS sites and contractors using ICMS are covered under a department-wide support plan.
 

Hourly Support

Those Proficio clients not on a monthly support plan may receive support for $150 per hour with a $75 minimum.
 

Per Incident Support

Proficio Elements clients not on a monthly support plan can contact us for $85 per incident.
 

Additional Ways to Get Assistance:

1. Re:discovery Help System: Press F1 from anywhere in your software or click the Help option on the Menu Bar to activate the online Help System. The online help includes search features common to current Windows help systems.
 
2. Re:discovery User Manual: An electronic copy of the manual in a Microsoft Word Document format (complete with a table of contents and index) is available. The manual is located within the Re:discovery folder on each workstation (the default is \Program Files(x86)\Rediscovery Software Inc\Rediscovery Proficio Workstation\Docs\Rediscovery 8 Manual.doc).
 
3. Phone: Monday through Friday, 9 am – 5 pm ET: 434.975.3256 option 4. After 5 p.m. ET call 208.338.8487.
 
4. Email: support@rediscov.com or our online Contact Form

Coming up next in the Support Basics Section

System Requirements

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